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Student Incident and Support Team

At ECU, the Student Incident and Support Team (SIST) is here to provide compassionate, confidential, and coordinated support to students experiencing distressing or complex situations. Whether you're facing a personal crisis, navigating a difficult incident or supporting a friend in need, SIST is here to help.

What We Do

SIST offers assistance with:

  • Critical Incidents: Support following serious events such as accidents, injuries, or traumatic experiences.
  • Welfare Concerns: Responding to concerns about a student’s wellbeing, behaviour, or safety. Including supporting students to take a break from study if needed.
  • Gender-Based Violence: Supporting students who have been victims of gender-based violence, including sexual assault, sexual harassment, and family and domestic violence.

How We Help

Our team works closely with students, staff, and external services to:

  • Provide immediate support and ongoing case management
  • Offer referrals to counselling, medical, housing, academic, and legal services
  • Develop personalised safety and support plans
  • Ensure confidentiality and respect for your privacy
  • Work with you to make choices about how you want to be supported and what reporting options might be available to you.

When to Contact SIST

You or someone you know might benefit from SIST if:

  • You’ve experienced or witnessed a distressing event
  • You’re worried about your own or someone else’s safety or wellbeing

Get in Touch

Email: studentincidentandsupport@ecu.edu.au
Hours: Monday to Friday, 9:00 AM – 5:00 PM

If you or someone else is in immediate danger, please contact emergency services on 000 or ECU Security.

If you need out-of-hours mental health support, please call 1300 583 032 or text 0488 884 232. ECU’s out-of-hours crisis line is available 4.30pm to 8.30am on weekdays, and 24 hours on weekends.

We're Here for You

SIST is committed to creating a safe, inclusive, and supportive environment for all students.

Reach out – we’re here to help you through.

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