Top of page
Global Site Navigation

Student Intranet - Support

Local Section Navigation
You are here: Main Content

Support and advice

There is a range of IT support available to you including the IT Service Desk, eLab staff and these IT services pages.

Whether you’ve forgotten your password, having trouble getting onto ECU network or want to know more about the IT services available to support your study, we can help.

If you need help with printing please contact the Fuji Xerox contact centre on 1800 800 346.

IT Service Desk

The IT Service Desk can help with all your ECU related technology questions and log any IT issues.

You can email itservicedesk@ecu.edu.au or phone +61 8 6304 6000 the team however if your query is urgent you are best calling the team during opening hours.

To assist you as quick as possible, please have your Student ID on hand.

During semester, IT support services are available at the following times. Please note that service hours may be subject to seasonal variation.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Thursday Friday Saturday and Sunday
7.00am – 10.00pm 7.00am – 7.00pm  8.00am – 5.00pm

eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week with an access card. The hours below relate to counter support times only.

Campus Location Monday to Friday
Joondalup Building 31.233 8.00am – 5.00pm
Mount Lawley Building 10.136 8.00am – 5.00pm
South West Building 3.101E 8.00am – 5.00pm

Outside of semester, IT support services are available at the following times.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Friday Saturday and Sunday
8.00am – 6.00pm 8.00am – 5.00pm


eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week.
The hours below relate to counter support times only.

Campus Location Monday to Thursday Friday
Joondalup Library, Building 31.233 8.00am – 5.00pm 8.00am – 5.00pm  
Mount Lawley   Building 10.136 8.00am – 5.00pm 8.00am – 5.00pm
South West Library, Building 3.101E 8.30am – 4:45pm 8.30am – 4:45pm

The Essential Student Services Period from Saturday, 22 December 2018 to Sunday, 6 January, 2019.

During this period, support services are available at the following times:

IT Service Desk

Sat 22 Dec 2018 to Wed 26 Dec 2018 CLOSED
Thu 27 Dec 2018 to Fri 28 Dec 2018 8.30am - 5:00pm
Sat 29 Dec 2018 to Sun 30 Dec 2018 CLOSED
Mon 31 Dec 20188.30am - 5:00pm
Tue 1 Jan 2019CLOSED
Wed 2 Jan 2019 to Fri 4 Jan 20198.30am - 5:00pm
Sat 5 Jan 2019 to Sun 6 Jan 2019CLOSED

All eLabs (Joondalup, Mount Lawley and South West)

From 4:30pm, Friday, 21 Dec 2018 to Sun, 6 Jan 2019 CLOSED


Due to reduced staffing over the ESSP, delays may be experienced on non urgent requests.

Full services will resume on Monday, 7 January 2019.

Skip to top of page