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Support and advice

There is a range of IT support available to you including the IT Service Desk, eLab staff and these IT services pages.

Whether you’ve forgotten your password, having trouble getting onto ECU network or want to know more about the IT services available to support your study, we can help.

If you need help with printing please contact the Fuji Xerox contact centre on 1800 800 346.

IT Service Desk

The IT Service Desk can help with all your ECU related technology questions and log any IT issues.

You can email itservicedesk@ecu.edu.au or phone +61 8 6304 6000 the team however if your query is urgent you are best calling the team during opening hours.

To assist you as quick as possible, please have your Student ID on hand.

During semester, IT support services are available at the following times. Please note that service hours may be subject to seasonal variation.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Thursday  Friday Saturday and Sunday 
7.00am – 10.00pm 7.00am – 7.00pm  9.30am – 5.30pm

eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week with an access card. The hours below relate to counter support times only.

Campus Location Monday to Thursday Friday
Joondalup Building 31.233 8.00am – 6.00pm 8.00am – 5.00pm
Mount Lawley Building 10.136 8.00am – 6.00pm 8.00am – 5.00pm
South West Building 3.101E 8.00am – 5.00pm 8.00am – 5.00pm

Outside of semester, IT support services are available at the following times.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Friday  Saturday and Sunday 
8.00am – 6.00pm 9.30am – 5.30pm


  eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week with an access card.
The hours below relate to counter support times only.

Campus Location Monday to Thursday   Friday
Joondalup Library, Building 31.233   8.00am – 6.00pm 8.00am – 5.00pm  
Mount Lawley   Building 10.136 8.00am – 6.00pm 8.00am – 5.00pm
South West Library, Building 3.101E 8.30am – 4:45pm 8.30am – 4:45pm
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