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Student health

The ECU Student Health Services assists students, staff and the university community with their health care needs. The primary function of the service is to provide you with psychosocial and physical health support, so that you may achieve an optimal academic performance in the shortest possible time.

Making a Booking at ECU Student Health Services

Online bookings are now available through HotDoc

Book an appointment online - Joondalup Campus Book an appointment online - Mount Lawley Campus

What you need to bring

When you attend your first appointment at the medical centre, please present your:

  • Student ID card
  • Medicare or Overseas Health Cover card


TeleHealth Appointment

ECU is now offering TeleHealth appointments.

As part of the Australian Governments response to COVID-19 we are able to bill Telehealth services. All Medicare eligible Australians and overseas health fund participants can now receive these services. Telehealth is a medical appointment conducted by video consultation or telephone. It allows you to access a medical practitioner while not having to travel to the clinic.

To make a TeleHealth appointment follow the instructions available in the downloads section of this page.

Clinic Appointment

TeleHealth appointments are recommended, but you can also make an appointment on campus during the hours of 8.30am and 4.30pm (AWST).

  • Joondalup campus, Building 6, Room 6.230, Telephone: (61 8) 6304 5618
  • Mount Lawley campus, Building 8, Room 8.109, Telephone: (61 8) 6304 6814
  • South West campus - there is no medical centre on campus, but there are medical centres in Bunbury and surrounds

ECU Student Health Services is closed during the University's Essential Student Services Period and University observed public holidays. Medical consultations with Doctors are not available on public holidays.

There is a high demand for appointments. If you cancel your appointment at short notice or fail to attend a non-attendance fee will be charged.

Living with COVID

COVID-19 is changing the way we live, work and communicate. Even though the government is relaxing restrictions we should all remain vigilant during this period of transition to help slow the spread of COVID-19 in WA.

COVIDSafe: New app

The Australian Government’s new voluntary COVIDSafe app, is an important public health initiative. It speeds up contacting people exposed to coronavirus (COVID-19). As of 7 May 2020, over 5.3 million Australians have downloaded COVIDSafe. For further information and to get the app see COVIDSafe app.

Mental Health

A mental health campaign has been launched to help Western Australians manage their wellbeing through the COVID-19 pandemic. To access resources or more information visit think Mental Health.


General population

Any person may be tested if they have any one of the clinical criteria - fever >38°C OR history of fever (e.g. sweats, chills) OR an acute respiratory infection (e.g. shortness of breath, cough, sore throat) can be considered for testing, where an alternative diagnosis is not more likely.

Testing locations

Testing can be performed at COVID clinics, hospitals, Commonwealth-endorsed GP respiratory clinics, private pathology COVID collection centres approved by the Chief Health Officer, as listed on Healthy WA. Tests can also be performed by domiciliary specimen collectors and GPs in residential care facilities. Regional testing can also occur in health centres and remote health clinics operated by WACHS, Silver Chain, Aboriginal Medical Services or the Royal Flying Doctor Service (RFDS).

Flu Vaccination

It is more important than ever to be vaccinated this year. Further information can be found at Healthy WA. Do not attend the ECU Student Health Service if you are concerned about COVID-19. Please telephone the Student Health Service and ask to speak to the Registered Nurse. Call the Joondalup campus on: (618) 6304 5618

For COVID-19 updates and to learn more visit the WA Health Department.
Read the latest update from ECU

Billing procedure

If you are an ECU enrolled Australian resident student with a current Medicare card your medical consultation is bulk billed.

If you are an International student with current active OSHC Allianz or OSHC Medibank health insurance your medical consultation can be direct billed to your health insurer.

ECU staff, visitors and public are billed by private account and are required to pay on the day of consultation. Medical consultations provided to Health Care card holders and pensioners are bulk billed. A list of private fees is available at the reception desk in both medical centres.

Medical disclaimer

This site has been designed to provide information about the Student Health Services at ECU and is for educational purposes only. The contents of this site are not intended to diagnose or treat any health problem or disease. See your health professional for specific medical advice and assistance.


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