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How to request a Review or Appeal

The University’s Admission, Enrolment and Academic Progress Rules (the “Rules”) contain provisions for students who are dissatisfied with the assessment of their academic work or academic progress to request a formal Review or Appeal against those decisions.

The below information is a guide for any student considering submitting a Formal Review or Appeal application. It is not a substitute for, or a supplement to the Rules.

If you are considering submitting a Formal Review or Appeal application, it is essential that you familiarise yourself with the provisions of these Rules.

Informal and Formal Reviews

Assessment, Exam or Unit Results Informal and Formal Review (Rules – Annexure 1 Review and Appeals)

A student who believes their grade or result for an Assessment task, Exam or Unit does not accurately reflect their level of achievement, may ask their Lecturer/assessor, Unit Coordinator or Principal Supervisor, for an Informal Review of their result as soon as practicable after receiving the grade/result. Time limits do apply, and consideration should be given to the deadlines for submission of a Formal Review (below), if required.

A student who is dissatisfied with the outcome of the Informal Review, and who considers their result does not accurately reflect their level of achievement, may apply for a Formal Review. Assessment, Exam or Unit Formal Review applications can be requested once an Informal Review (or attempts to do so) has been completed, and must include a statement of claim addressing specific grounds and any supporting evidence available.

The following time limits applies:

  • Assessment task or Exam Formal Review must be lodged within 14 days of the result becoming available (generally within the teaching period); or
  • Final Unit result/grade must be lodged within 28 days of the final result becoming available (generally at the end of the teaching period).

Academic Progression Status Review (Rules – Annexure 1 Review and Appeals)

A student may request a formal Review of their Academic Progression Status decision (including a status of Excluded) made by a School Board of Examiners. Academic Progression Status Formal Review applications must include a statement of claim addressing specific grounds and include any available supporting evidence.

The following time limit applies:

  • Academic Progression Status Review applications must be lodged within 30 days of the status becoming available on SIMO or 30 days of the student being notified, whichever is earlier.

Appeals

Appeal to the Student Appeals Committee (Rules – Annexure 2 Student Appeals Committee)

A student may appeal a relevant decision to the Student Appeals Committee (including but not limited to an outcome from a Formal Review mentioned above). Refer to the Rules (Annexure 2 – Student Appeals Committee) for an explicit list of appealable decisions. Appeal to the Student Appeals Committee applications are to include a statement of claim addressing specific grounds and include any available supporting evidence.

The following time limit applies:

  • Student Appeals Committee Appeal application must be lodged within 14 days of the relevant decision being made.

Support Persons

A student may appoint a Student Guild representative, friend or family member to act as an advocate to conduct the appeal on the student’s behalf or otherwise accompany or assist them in relation to the appeal, but may not be legally represented.

Time periods and late lodgements

Time periods

There are different time periods for the lodgement of all applications. Note that failure to comply with these deadlines may result in the submission being rejected. Refer to the Rules for specific information.

In calculating days (lapsed not business days) as prescribed by the Rules, the following days will not be taken into account:

  • the University’s Essential Student Services Period;
  • Good Friday to Easter Monday inclusive;
  • Australia Day (on the day it is observed by the University); and
  • ANZAC Day (on the day it is observed by the University).

Late lodgement

Where a student wishes to lodge an application outside of the prescribed time periods the student must provide sufficient reasons and evidence as to why their request should be considered out of time. The University may, in exceptional circumstances and with absolute discretion, approve a request where it is appropriate to do so.

Submissions

Applications will only be accepted through the use of the prescribed forms found on the Student Forms page under Exams, Results and Appeals.

Submit your application form via AskUs.

Reviews

Applications are initially evaluated by a Director or their nominee for completeness and adequacy. Any application that is deemed not to meet these criteria may be returned to the student with a written explanation and provided an opportunity to revise or improve their case and re-submit within seven (7) days. A resubmitted application will be considered on merit.

Once accepted, the application will be referred to the relevant decision-maker and an acknowledgement communication will be sent to the student.

Decisions

Students will be provided with written confirmation of decisions and the reasons for those decisions. Notification will normally be sent to the student’s ECU email address.

Please note that appeals submitted in December/January may experience a delay in decisions being communicated due to the Essential Student Service Period.

Provisional re-enrolment

Provisional re-enrolment may be permitted pending the finalisation of a Review or Appeal application. An application for provisional enrolment must be made at the time of the submission of the Formal Review or Appeal application.

If an application made in these circumstances is unsuccessful, the relevant enrolment will be cancelled. If this occurs after the published unit census date, students will be eligible for a refund of any charges or other money paid. Students who are permitted to enrol provisionally cannot claim disadvantage of an academic, financial or personal nature if their application is unsuccessful, and they are required to withdraw from a provisionally enrolled unit or units.

External Review

Students may, in writing, request the State Ombudsman to review the manner in which their application was handled by the University. It should be noted that the Ombudsman will not normally investigate until all internal avenues of review or appeal have been completed. The Ombudsman will usually only consider if the University has followed its own Rules, policies and procedures and whether the handling of an individual case has been fair and reasonable. The Ombudsman does not make a new decision (for example, change a unit result) to replace a decision by the University. However, the Ombudsman may recommend that the University reconsider its decisions or actions.

International students who lodge a review request/complaint to the State Ombudsman, must provide evidence of such action to the University’s Director, Student Administration within 20 business days from the date of notification confirming their Appeal application was not upheld.

If this evidence is not received the University must, under the provision of Section 19 of the Education Services for Overseas Students Act 2000, notify the Department of Home Affairs that the student has been suspended or excluded from the University. This notification may have implications for the student’s visa status.

Contact the State Ombudsman

Phone: +61 08 9220 7555
Email: mail@ombudsman.wa.gov.au
Website: http://www.ombudsman.wa.gov.au

Need help?

ECU Student Guild offers assistance with Reviews and Appeals.

Got a question? Visit AskUs. Submit an online enquiry via AskUs or visit Student Hub.

 

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