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Office of Governance Services student complaints

We are committed to making your ECU experience as positive and problem free as possible and to do so we rely on your honest feedback. In particular, if you receive excellent support or assistance from a staff member, we would love to hear about it so we can acknowledge these efforts. Please email your feedback to

Complaints/Grievance Procedures

At ECU we aim to provide you with a challenging educational environment, where you can realise your potential in a culturally and geographically diverse community. Your student needs are our highest priority, and we will seek to continuously improve the quality of the courses and services we provide to you.

ECU ensures that all complaints made by you are resolved fairly, promptly and at the most appropriate level within the University. You should refer to the Office of Governance Services website for the steps on how to proceed if you feel you need to lodge a complaint. A University Complaints Officer is available to assist in the lodging of a formal complaint. The Student Complaint form can be downloaded from the Office of Governance Services website. If you are an international student, you can also seek the assistance of an independent Conciliator.

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