Student feedback plays a major role in the efforts to continuously improve the student experience. Much of that student feedback is captured through the various surveys that are managed by the Survey Services unit within the Planning, Quality and Equity Services Centre.
The main student surveys deal with a variety of subject matter from units, teaching and courses, to the support services you rely on such as computing facilities, student administration and retail outlets. Some surveys deal with specific student cohorts such as commencing students, mid-course students, research degree students or recent graduates.
A number of student surveys are nationally coordinated, which provides us with the opportunity to benchmark against other universities.
ECU has a Surveys Policy, which attempts to rationalise the increasing demands for running surveys among student and staff bodies.
For a full list of surveys students can download the survey schedule.
The Unit and Teaching Evaluation Instrument (UTEI) is a centrally administered survey which seeks student feedback on their units and teaching. The data generated is used to improve the design of units and maintain best teaching practice. ECU's policy is to survey all units and their teaching staff each time a unit is offered. Results are made available to the individual lecturer and tutor, unit and course coordinators, and school and faculty heads.
Students who are approximately mid-way (40 per cent to 70 per cent) through their course are asked to provide feedback on their course to date. The questionnaire, normally administered in semester two, is an adaption of the course experience questionnaire, nationally administered to graduates as part of the Australian Graduate Survey.
Higher Degree by Research (HDR) students are surveyed at the end of each year and asked to provide feedback on their experience with a range of issues such as supervision, infrastructure and intellectual climate. The In-Progress Postgraduate Research Experience Questionnaire (IPREQ) is based on the national graduate PREQ, which means a level of benchmarking is available, albeit between current and completed students.
The Student Services and Facilities Feedback Evaluation (SSAFE) survey is administered once every two years to all students. The focus of the SSAFE survey ranges from broad student experiences and satisfaction, to more detailed aspects such as enrolments, computing facilities, support services/helpdesks and campus environment. Feedback from previous SSAFE surveys has influenced the development of improvements in food outlets, expanded student accommodation, and improved parking facilities.
Australian Graduate Survey (AGS) is administered to graduates approximately four-months following the completion of their course. There are three distinct components of the AGS:
The AGS is nationally coordinated by Graduate Careers Australia (GCA). The surveys unit in Planning, Quality and Equity manages the ECU campaign, codes responses from graduates and organises the final submission of data. Data from the survey is used by various media outlets, careers services, the Good Universities Guide and the Government's MyUniversity website. It is also used extensively in ECU's own internal performance reviews.
The University Experience Survey (UES) is a key initiative developed by the Australian Government designed "to ensure ongoing improvement in the quality of learning and teaching". The UES was administered in all Australian universities for the first time in 2012. The 2013 round of the UES is being administered, in conjunction with universities, by a consortium comprising Graduate Careers Australia and The Social Research Centre. The focus is typically First Years and Later Years undergraduates. The data will be used by the Australian Government in the MyUniversities website.
Early in the academic year students new to ECU are surveyed about their reasons for choosing to enrol at ECU and their experience of orientation. This survey is conducted in conjunction with ECU's corporate marketing team.
ECU participated in the AUSSE between 2009 and 2011 inclusive. The majority of Australian and New Zealand universities also participated in this survey. The AUSSE attempted to gauge the extent to which students are involved in 'engaged' behaviour promoting positive learning outcomes