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Employee Assistance Program

ECUare pleased to announce the University has selected PeopleSense to provide theUniversity’s Employee Assistance Program (EAP). The EAP provides employees andtheir immediate family members access to free and confidential short-termpsychological assistance for either personal or work related issues.

The transition to a new EAP provider enables staff who are currentlyreceiving assistance from Optum counsellors, or who access support prior to 24October, to continue with the Optum service until 31 December 2016

PeopleSense can provide phone, face-to-face or online support.

Further information on PeopleSense is accessible via their website or alternatively below please find links to two three minute video's which can provide a brief introduction to the services available. They explain in detail how the EAP and MAP work, and how to get in touch.

If you are unable to view the videos in full screen mode, simply click on the YouTube button to watch via YouTube.

Making an appointment

To make an appointment, contact PeopleSense and advise that you are from ECU, then arrange a suitable time and location.

Appointments can be made via Telephone: 1300 307 912 or (08) 9388 9000 or Email:

If you are in urgent need of assistance, you can call PeopleSense at any time and ask to speak to a counsellor straight away. They have people ready to take calls 24 hours a day.

PeopleSensehave offices in Subiaco, Joondalup, Midland, Fremantle, Rockingham, Mandurah, Murdoch, Bunbury andBusselton.From November 2016 counselling appointments will also be available fortnightlyat the Joondalup Campus for employees and their immediate family members. This is fora trial period and the confidential sessions are also booked directly withPeopleSense.


Please provide 24 hours' notice to cancel an appointment.

Manager hotline

A toll free management advisoryservice will be available 24/07 to provide support and guidance on how to dealwith a range of people management issues where a clinical perspective onmedical and/or behavioural issues in the workplace may be of assistance. The managementadvisory service is available on T: 1300 307 912.

General enquiries can also be directed to ECU's Safety and Employment Relations team.  Telephone: (08) 6304 2302 or

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