Top of page
Global Site Navigation

Human Resources Service

Local Section Navigation

Help us improve our content by rating this page.

Page rating system

Please leave a comment about your rating so we can better understand how we might improve the page.

You are here: Main Content

Employee Assistance Program

Employee Assistance Program

ECU are pleased to announce the University has selected PeopleSense to provide the University’s Employee Assistance Program (EAP). The EAP provides employees and their immediate family members access to free and confidential short-term psychological assistance for either personal or work related issues.

The transition to a new EAP provider enables staff who are currently receiving assistance from Optum counsellors, or who access support prior to 24 October, to continue with the Optum service until 31 December 2016

PeopleSense can provide phone, face-to-face or online support.

Further information on PeopleSense is accessible via their website

Making an appointment

To make an appointment, contact PeopleSense and advise that you are from ECU, then arrange a suitable time and location.

Appointments can be made via Telephone: 1300 307 912 or (08) 9388 9000 or Email:

If you are in urgent need of assistance, you can call PeopleSense at any time and ask to speak to a counsellor straight away. They have people ready to take calls 24 hours a day.

PeopleSense have offices in Subiaco, Joondalup, Midland, Fremantle, Rockingham, Mandurah, Murdoch, Bunbury and Busselton. From November 2016 counselling appointments will also be available fortnightly at the Joondalup Campus for employees and their immediate family members. This is for a trial period and the confidential sessions are also booked directly with PeopleSense.


Please provide 24 hours' notice to cancel an appointment.

Manager hotline

A toll free management advisory service will be available 24/07 to provide support and guidance on how to deal with a range of people management issues where a clinical perspective on medical and/or behavioural issues in the workplace may be of assistance. The management advisory service is available on T: 1300 307 912.

General enquiries can also be directed to ECU's Safety and Employment Relations team.  Telephone: (08) 6304 2302 or

Skip to top of page