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  • Support and Advice

    Support and Advice

Support and advice

If you wish to lodge a request or report an incident then please contact the IT Service Desk:

IT Service Desk

Telephone: (61 8) 6304 6000
Email: itservicedesk@ecu.edu.au

It is preferred that you phone us should your issue require immediate assistance. For opening hours see our support hours web page.

Information required

To assist you as quick as possible, please have the following information ready:

  • Your student ID number.
  • The nature of your call.

Semester support hours

During semester, IT support services are available at the following times. Please note that service hours may be subject to seasonal variation.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Thursday 
Friday Saturday and Sunday 
7.00am – 10.00pm 7.00am – 7.00pm 
9.30am – 5.30pm

eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week with an access card. The hours below relate to counter support times only.

Campus Location Monday to Thursday Friday
Joondalup Building 31.233 8.00am – 6.00pm 8.00am – 5.00pm
Mount Lawley Building 10.136 8.00am – 6.00pm 8.00am – 5.00pm
South West Building 3.101E 8.00am – 5.00pm 8.00am – 5.00pm
 

IT Counter Mt Lawley , Building 3

For over the counter support and in-room technical support related to printing and computer facilities in agreed teaching space facilities. 

Campus Location Monday to Thursday   Friday
Mount Lawley   Building 3.256 8.30am – 4.45pm 8.30am – 4:45pm
 

Outside semester hours

Outside of semester, IT support services are available at the following times.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Friday 
Saturday and Sunday 
8.00am – 6.00pm 9.30am – 5.30pm


  eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week with an access card.
The hours below relate to counter support times only.

Campus Location Monday to Thursday   Friday
Joondalup Library, Building 31.233   8.00am – 6.00pm 8.00am – 5.00pm  
Mount Lawley   Building 10.136 8.00am – 6.00pm 8.00am – 5.00pm
South West Library, Building 3.101E 8.00am – 5.00pm 8.00am – 5.00pm

 

IT Counter Mt Lawley , Building 3

For over the counter support and in-room technical support related to printing and computer facilities in agreed teaching space facilities. 

Campus Location Monday to Thursday   Friday
Mount Lawley   Building 3.256 8.30am – 4.45pm 8.30am – 4:45pm

Essential student services period

The essential student services period for December 2014 - January 2015 will be negotiated and published at a later date.

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