The purpose of Performance Improvement (PI) is to leverage insights and automation to improve processes across ECU that results in increasing capacity, improving the experience of staff and students reducing costs and ultimately assisting to grow revenue. PI follows a simple 5 step approach from Idea Capture to Handover, Transition and Monitor.
A collaborative governance framework, a set of value measures and principles and behaviours have been identified to ensure the PI approach aligns with ECU’s overarching strategy and drivers.Is there an opportunity within your area to:
- Improve processes?
- Improve performance?
- Semi or fully automate manual transactions to create capacity for resources?
- Improve decision making through business insight and intelligence?
If the above questions exist within your area then PI can assist with capturing, assessing, prioritising and implementing these opportunities for value creation.