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The golden facade of ECU's Communications Centre.
Communications Centre
The Communications Centre is often the first point of contact for non face to face lead and enquiry management (phone, chat, social media, emails and web forms).
A dynamic service at the forefront of ECU’s digital interaction with current and prospective students and staff, the Comms Centre boasts multi-channel inbound and outbound communications capabilities, supporting a customer-focus. We drive commencing and continuing student numbers by effective lead management and conversion activities through all channel types and provide support with student retention activities through thorough check-ins with discontinued student requests.
We service all prospective student inbound enquiries via phone, emails, chats and socials. Through these channels, we promote ECU and our courses to Future Students. We provide information on entry requirements and pathways, admission updates, scholarships and course structures. We also highlight course changes where necessary and can assist in promoting specific courses requiring accelerated student growth.
Responsible for all student email and SMS communications not sent through Canvas, the Comms Centre staff are friendly and approachable, ready to assist with all inquiries.Our friendly team members assist the University to admit, retain and graduate optimal numbers of career ready students.
Accountable for publishing the knowledge articles on the AskUs site, we are currently reviewing and amending internal processes and procedures regarding these.
Bulk Communications
If you have a Bulk Communication you'd like to send out, complete the Comms Request Form located through the Salesforce Self-Service Dashboard and we'll be in touch.
Outside the Comms Request form, if you want to engage with us about coming on a tour or doing a showcase to our team, please contact us at:
CC.ResourcesandTraining@ecu.edu.au.
We look forward to hearing from you.