Top of page

Student/Staff Portal
Global Site Navigation

Web Apps

Local Section Navigation
You are here: Main Content

Support

Technical support

Technical issues should be directed to the IT Service Desk.

This can be for issues such as:

  • RAS is not responding,
  • you are unable to access RAS,
  • or RAS is presenting error messages.

You can lodge a support request to the IT Service Desk either via email: itservicedesk@ecu.edu.au or telephone: (08) 6304 6000 or extension 6000.

So that we can assist you efficiently, please provide screenshots of the error (if applicable) and a detailed description of what you were doing when the issue occurred.

Application support

For guidance with using RAS and associated processes, please contact the Research Performance Information Officer at researchsystemssupport@ecu.edu.au.

The RAS Step-by-Step User Guide, which provides instructions on entering research outputs, is also available.

Skip to top of page