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Support

Technical support

Technical issues should be directed to the IT Service Desk.

This can be for issues such as:

  • RAS is not responding,
  • you are unable to access RAS,
  • or RAS is presenting error messages.

You can lodge a support request to the IT Service Desk either via email: itservicedesk@ecu.edu.au or telephone: (08) 6304 6000 or extension 6000.

So that we can assist you efficiently, please provide screenshots of the error (if applicable) and a detailed description of what you were doing when the issue occurred. For more information visit the DCS Support and Advice webpage.

Application support

For guidance with using RAS and associated processes, please contact the Research Performance Information Officer at researchsystemssupport@ecu.edu.au.

The RAS Step-by-Step User Guide, which provides instructions on entering research outputs, is also available.

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