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Support

Technical support

Issues such as the application is not responding, you are unable to access the application, or the application is presenting error messages should be directed to the IT Service Desk as soon as possible, via email: itservicedesk@ecu.edu.au or telephone: (8) 6304 6000 or extension 6000

It is recommended that the Firefox web browser is used to access MRS

Specialist support

For more detailed assistance associated with issues relating specifically to the functionality of the Marks Recording System, please contact the Learning Solutions Team directly via email: elearningassist@ecu.edu.au or telephone: (8) 6304 2777 or extension 2777 The dedicated Learning Solutions Team can help with:

  • Assessment columns not appearing in Canvas Gradebook
  • Help to map Canvas columns with the assessment item columns in the Marks Recording System
  • Specific Technical and Functional support issues
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