You need a HPRM (TRIM) account to open a secured document.
If you have tried using your ADS login to open a secured document and it failed to open, you need to send an email to records@ecu.edu.au requesting a HPRM account, specifying the following:
Your HPRM account will be set up within 4 business hours, and you will then be able to open the secured document/s.
If you have any further enquiries, please contact Records on (08) 6304 2915.