Oracle Service Cloud Training is done by the Service Cloud Driving Instructor in your area (check with your manager if you are unsure who this is). Your Driving Instructor is responsible for your account creation and training.
You will need to enrol and follow the instructions on the Blackboard Community site:
To gain access to Interaction Desktop (ECU's Contact Centre Solution), you will need to enrol and follow the instructions on the Blackboard Community site:
Callista is the University's Student Information Management System. Most academic staff will use Callista, as will professional staff in roles which involve student administration. More information and additional reference and training material is available here
All academic staff automatically have a Callista account created for them. You only need to complete an Application for a Callista Account if you require more than basic inquiry access.
Professional staff are required to complete an application for a Callista Account via the IT Services Kiosk
Please check the information on Callista Security Roles for details on the various roles available to ensure that roles appropriate to your position are selected.
You can access the Callista and Callista Connect application by navigating to the Staff Portal and then clicking on either the Callista or Callista Connect application link in the "Easy Logins" menu on the left-hand side of the Staff Portal. You may need to add the link to your "Easy Logins" by clicking on the 'edit pencil' icon next to the "Easy Logins" title. This will allow you to add the application to your list.
Callista Forms is designed for inputting and changing information such as admission and enrolment etc. Callista SMS is also used for running specialised reports and executing specialised jobs.
Callista Connect is designed for viewing individual information and running reports. Callista Connect runs in an SOE web browser without a plug-in. In general, staff use Callista Connect to view and gather information and Callista SMS to input and change information.
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