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Support

Technical support

Issues such as the application is not responding, you are unable to access the application, or the application is presenting error messages should be directed to the IT Service Desk as soon as possible, via email: itservicedesk@ecu.edu.au or telephone: (8) 9370 6000 or extension 6000

Note: If you are on the Windows XP Standard Operating Environment (SOE), the Online Exams Submission System is not supported in Internet Explorer version 6.0. For alternative browsers, please contact the IT Service Desk, via email: itservicedesk@ecu.edu.au or telephone: (8) 9370 6000 or extension 6000

Specialist support

For more detailed assistance associated with issues relating specifically to the functionality of the Online Exams Submission System, please contact the Systems Support Team directly via email: callista@ecu.edu.au or telephone: (8) 6304 3914 or extension 3914

Online assessments

For procedure queries relating to the online submission of exam papers, please contact Assessments directly via email: examsubmissions@ecu.edu.au or telephone: (8) 6304 3911 or extension 3911.

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