Student Intranet - News

Tuesday, 02 December 2025

Opening hours for ECU services supporting future, current and graduating students will be limited over the Christmas-New Year holiday break. Please see below for more information.

Future students

Phone enquiries and live chat

• Closed: 4.00pm Wednesday 24 December 2025 – 8.30am Monday 5 January 2026

You can submit a domestic student or international student enquiry form online during this time and we will get back to you when we reopen in January.

On-campus enquiries

Joondalup and Mount Lawley:

• Closed: 4.30pm Friday 19 December 2025 – Monday, 5 January 2026 (normal business hours)

South West:

• Closed: 2:45pm Friday 19 December 2025 – Monday 5 January 2026 (normal business hours)

At all other times, if you wish to contact our friendly Future Student Enquiries team you can get in touch via phone on 134 328, social media, live chat or submit a domestic student or international student enquiries form online.

Current students

Phone enquiries and live chat

• Closed: 4.00pm Wednesday 24 December 2025 – 8.30am Monday 5 January 2026

During this time please submit any enquiries online via AskUs and we will get back to you when we reopen in January.

For general and course specific walk-in enquiries

Joondalup and Mount Lawley Student Hubs

• Closed: 4.30pm Friday, 19 December 2025 – Monday, 5 January 2026
• Normal Business Hours: 9.00am – 4.30pm weekdays

South West Student Hub

• Closed: 4.00pm Friday, 19 December 2025 – Monday, 5 January 2026
• Normal Business Hours: 9.00am – 4.00pm weekdays

Student health and wellbeing services

ECU Health Service, Psychological Counselling Support & Access and Inclusion

• Closed: 4.30pm Friday, 19 December 2025 – 8.30am Monday, 5 January 2026

For alternative GP Health Services, please visit www.hotdoc.com.au to find a GP near you.

ECU Student Success & The Living Room – Joondalup

• Closed: 4.30pm Friday, 19 December 2025 – 9.00am Monday, 5 January 2026

The Living Room – Mount Lawley

• Closed: 3.00pm Friday, 21 November 2025
• Will not reopen at Mount Lawley as we prepare for The Living Room – City Campus in 2026.

Out of Hours Crisis Line for ECU students

If you require urgent mental health support over the holiday closure period, please call 1300 583 032 or text 0488 884 232. The service is intended to help callers find immediate relief from emotional distress, safely manage any immediate threats to life or safety, open pathways for longer-term solutions and focus specific next steps for the caller to take.

ECU Library Services

During the semester break, Campus Libraries are staffed:

• Hours: 8.00am – 5.00pm, Monday to Friday
• South West Campus Library: opens at 8.30am on weekdays

Campus Library closure

• Closed: Monday, 22 December 2025 – Friday, 2 January 2026
• Normal staffed hours resume from Monday, 5 January 2026.

Access during the break

• Joondalup Campus Library: swipe card access 24/7 (Lower Level 1 and parts of Level 2)
• Online Library collections: available at all times

eLabs

• Joondalup and Mount Lawley eLabs are accessible 24/7 during the holiday period for anyone with an access card.
• The South West eLab won’t be accessible during this holiday closure period.

IT Service Desk

IT Service Desk Information

• Closed: 4.00pm Wednesday, 24 December 2025 – 8.00am Monday, 5 January 2026 (normal business hours)

Limited IT support will be available via email during this closure, responses will be delayed. This closure is in line with the ECU Limited-Services Period.

Password support (available during closure)

• Password Self Reset remains available.
• Please prepare by checking your password expiry date on the Staff/Student Portal. You can also familiarise yourself with your 'secret question' answers through the MyLogin page.
• Expired or forgotten passwords can be reset on the MyLogin page using your secret questions answers.
• If a password reset is required, this can also be performed on the MyLogin page.
• How do I reset my password provides instructions and further information.

See other available self-help options on the IT Services Kiosk.

Graduating students

Corporate Events Office (Graduations)

• Closed: 4.30pm Friday, 19 December 2025 – 9.00am Monday, 5 January 2026

For all graduation-related queries during the closure period, please email the Corporate Events Office at graduations@ecu.edu.au, your email will be registered and we will respond on Monday, 5 January 2026.

Graduation registration closes midnight (12.00am) on Sunday, 11 January 2026. Late registrations will not be accepted.

Food, beverage and retail outlets

• Closed: Saturday, 20 December 2025 – Sunday, 4 January 2026

Most outlets are operating on amended trading hours throughout the period of November 2025 to February 2026. Please visit the Digital and Campus Services Knowledge Base for more information.

Security

Security officers are on duty 24 hours a day and can be contacted on:

• (08) 6304 3333 (extension 3333 from internal phones)

The maintenance help desk operates on extension 5554 throughout the break. Security can also be contacted via the ECU safety app, Nowforce.

Restricted building access

• Closed to general access: 5.00pm Friday, 19 December 2025 – 8.30am Monday, 5 January 2026

During this period, only staff and students with approved swipe card access will be able to enter university buildings. If you access campus during this time, please contact Security to advise them of your presence.

Services at Mount Lawley

While we transition to ECU City, services at Mount Lawley will stay open until the dates below.

Until Friday 19 December 2025

These services will keep operating at Mount Lawley until the end of teaching in 2025:

• Kurongkurl Katitjin – Future Student / Engagement
• Kurongkurl Katitjin – Student Success
• Learning Support

Until the end of December 2025

• Digital Services will continue to support Mount Lawley through to the end of December 2025.
  (After this, support will be provided remotely and on-site only where critical.)

Until Tuesday 27 January 2026

• Psychological Counselling Support will keep operating at Mount Lawley until Tuesday 27 January 2026.

Until Wednesday 28 January 2026

• Student Hub – course and enrolment help
• Student Success – personal help and advice
• Library services and spaces
• Careers & Employability Services
• Future Student walk-ins
• Access and Inclusion (including Sensory Space and Assistive Technology Room)

Until Friday 30 January 2026

• Health Service at Mount Lawley will continue until Friday 30 January 2026.

From Monday 2 February 2026, all these services will be available at ECU City, with Joondalup and online support continuing as usual.