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Technical support

Technical issues should be directed to the IT Service Desk.

This can be for issues such as:

  • STREAM is not responding,
  • you are unable to access STREAM,
  • or STREAM is presenting error messages.

You should lodge an enquiry with the IT Service Desk as soon as possible, via email: or telephone: (08) 6304 6000 or extension 6000 or via the IT Services Kiosk.

So that we can assist you efficiently, please provide screenshots of the error (if applicable) and a detailed description of what you were doing when the issue occurred. For more information visit the ITSC Support and Advice webpage.

Application support

The Research Ethics Team can offer assistance with using STREAM as well as offering advice on the research ethics process.

Research Ethics Team

Telephone: (61 8) 6304 2170

Kim Gifkins
Senior Research Ethics Advisor, Joondalup Campus
Telephone: (61 8) 6304 5032
Facsimile: (61 8) 6304 5044

Rowe Oakes
Ethics Support Officer, Joondalup Campus 
Telephone: (61 8) 6304 2943
Facsimile: (61 8) 6304 5044

Claire Blankley
Ethics Support Officer, Joondalup Campus
Telephone: (61 8) 6304 2332
Facsimile: (61 8) 6304 5044

Betty Maass
Ethics Support Officer, Joondalup Campus (Wednesday, Thursday and Friday)
Telephone: (61 8) 6304 5818
Facsimile: (61 8) 6304 5044


A STREAM Getting Started Guide can be found on the 'Training' page.

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