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Support for students during COVID 19 outbreak

ECU has a wide range of support programs for students, and in response to the COVID-19 situation more services are being added to assist students as they transition to remote learning.

ECU understands that students are facing financial hardship and we are committed to doing everything we can to help. To help you continue with your studies, ECU has put in place a $2 million Student Support Package.

Studying online

We know that some students lack confidence and/or have minimal experience in online study. To assist you with this temporary transition to online learning, we have developed guides and instructional videos:

Jump on to the Blackboard Student Homepage and explore the many resources we are creating to help you quickly become proficient.

There are also many resources offered by our Libraries, and you can book an online appointment with a Learning Adviser if you need more support about learning online or with your assignments. If you need help with research, referencing or EndNote, you can book an online appointment with a Librarian.

VEEPS – this new virtual peer support service has been designed to deliver just-in-time assistance for students experiencing online learning issues as they arise. It includes advice on creating videos with Panopto, formatting with Microsoft Office and using all the features of Blackboard. Full details are available on the Peer support with learning technologies page.


Some laptops for loan and data-packs (wifi dongles) are available for loan through the Library. If you need a laptop or wifi dongle to assist you to continue your studies, please contact the Library by phone, email or visiting the staff at one of our service desks. Please note that we are currently unable to send laptops or dongles outside Western Australia.You can email IT Services with any questions about sourcing hardware and software requirements for online learning.

Finding work

If you have recently lost your job, ECU’s Careers Advisers can also help with resume writing, interview skills and advice on what you can do to find work. You can book an online appointment with a Careers Adviser here.

You can also check out the Careers page which has information about upcoming graduate recruitment programs, employers who are currently hiring, and tips for job seeking.

Medical, Mental Health and Wellbeing

ECU Student Health Service offers telehealth (online) and in-person appointments. Book an appointment for assistance with your healthcare needs.

Concerned you might have been in contact with someone with COVID-19?
If you have travelled through an affected area or may have been in contact with someone who has, or you've been in close contact with someone who has a confirmed case of COVID-19 and you develop symptoms, we recommend that as soon as practicable, you contact the WA Coronavirus Health Information Line on 1800 020 080.

Speak to a nurse about any health issue and they can help you get the help you need in Australia with qualified health professionals. ECU overseas student healthcare provider Medibank you can access Medibank’s Health and Support Line.

  • Available to all international students, whether you are in Australia or offshore, and regardless of whether Medibank is your chosen Overseas Student Health Cover (OSHC) provider.
  • Accessible to you 24 hours a day, 7 days a week.
  • Call 1800 887 282 within Australia or +61 2 8905 0307 international.

ECU’s self-help resources, tip sheets and workshops provide guidance on managing common concerns when studying at ECU. These resources range from providing you with self-help strategies to crisis care contacts.

If you are feeling stressed or anxious, reach out to ECU’s free and confidential Student Counselling Service.

If it’s after hours, contact the ECU Out of Hours Crisis Line. Call 1300 583 032 or text 0488 884 232.

  • Operates from 5pm to 9am on weekdays, and 24 hours on weekends.
  • Provides students with mental health and well-being support.
  • The service is intended to help callers find immediate relief from emotional distress, safely manage any immediate threats to life or safety, open pathways for longer-term solutions and focus specific next steps for the caller to take.

Take a look at the Australian government's support site for COVID-19 which has some great tips on staying positive.

Social and Community Support

Stay connected with other ECU students through the Discussion Board on your unit Blackboard sites.

Sign up for volunteering or mentoringto participate in ECU and community initiatives and activities to help you connect with your peers and learn some great skills for your CV.

Participate in a wide range of online and on-campus activities – from workshops about academic skills to virtual reality checks. See what’s coming up! (Link to calendar of activities)

Keep up with ECU on social media to know what’s going on around ECU and to connect with other students.

Financial assistance

The Australian Government has implemented a range of measures to eligible Austudy, Abstudy, youth allowance (student) and other claimants. Students are check their eligibility to receive financial support through Services Australia, including crisis and special help.

If you’re experiencing financial hardship and require rent assistance, see if you are eligible for the Residential Rent Relief Grant Scheme. This scheme is offered by the Westerns Australian Government and is designed to assist eligible people pay their rent.

ECU understands that students are facing financial hardship and we are committed to doing everything we can to help. That’s why ECU have developed a range of measures to provide financial assistance to students.

ECU Student Loans

With the aim of assisting you to successfully complete your course and in order to reflect ECU's commitment to improving students' financial situations the University offers interest free loans. Loans are available for amounts between $500 and $1500. Check eligibility and apply for an ECU Loan.

Emergency Relief

ECU Student Guild provides budgeting tips, links to community resources, a Pantry Box and other services. The Pantry Box provide basic food items for students in financial hardship. Students can apply for a box of grocery essentials. You can also contact ECU Guild for information about support from community organisations or Foodbank for food assistance.

Students are encouraged to access the range of support services at ECU and within the community. Here are a few resources you to keep in mind and access if you are experiencing severe hardship:

  • ECU Out of Hours Crisis Line on 1300 583 032 or text 0488 884 232
  • ECU Guild For support and information on support from community organisations
  • Foodbank Food Assistance
  • Lifeline In addition to a help-line, Lifeline has an online crisis support chat service, information sheets, self-help tools and a free translating and interpretation service
  • Crisis Care If you are in Crisis and needing urgent help
  • If you are an international student, contact your Embassy or consulate and community organisations

Accommodation Support

The Australian Government has made it clear that no-one will be evicted during the COVID-19 crisis.

ECU provides on campus accommodation at all of our WA locations. Campus Living Villages provide supportive, safe and accessible apartments and can assist in an emergency.

Students experiencing challenges with accommodation are encouraged to speak to the team at the Student Hub regarding their situation.

For tenancy assistance and advice, contact Tenancy WA or the ECU Student Guild.

If you’re experiencing financial hardship and require rent assistance, see if you are eligible for the Residential Rent Relief Grant Scheme. This scheme is offered by the Westerns Australian Government and is designed to assist eligible people pay their rent.

Information for parents and carers

ECU's creche is open and available to students. Occasional care for children aged 2 months – 5 years is provided for ECU staff and students at the ECU Sport and Fitness Centres in Joondalup and Mount Lawley and Building 4 at the ECU South West Campus.

We know that many students are also parents and now trying to juggle their studies with having children at home. We've developed some resources, links and helpful information about balancing studying and work with carer responsibilities.

Additional information for international students

You should contact your local community groups, Embassy or local Consular Office to see what help is available.

Some organisations have also received funding from the Australian Government to provide support to temporary visa holders who have no way to support themselves and who have urgent needs. Red Cross Australia has collated information on services by state (WA, NSW, Vic) and is able to provide support for temporary visa holders in some circumstances.

If you do not speak English as a first language, StudyPerth, the WA Office of Multicultural Interests and SBS online portal provides translated resources, and education and health advice. The website​ is the best place to find up-to-date and accurate advice and information.

StudyPerth provides information on a range of services for international students, including food, housing, financial, legal, accommodation and health, plus StudyPerth can offer emergency support to students in certain circumstances. Sign up to their newsletter or Facebook group to ensure you stay up-to-date with opportunities and other assistance. There are also branches in other states at StudyMelbourne and StudySydney.

Study in Australia provides information for international students about COVID-19 and living in Australia. Students can also contact the international student hotline on 1300 981 621 (9am to 5pm AEDST Monday to Friday) or

Information about visas and travel restrictions is available on the Department of Home Affairs website or call the Department of Home Affairs on 131 881.

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