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Information for ECU staff

Information for ECU staff

The ECU Counselling Service provides counselling to all current ECU students to address any personal issues that impact on their academic performance. The service offers short to medium-term counselling (6-10 sessions per calendar year). Where necessary, counsellors will refer students to other agencies for specialised support or treatment.

All appointments are booked through extension 6706 (9370 6706) and counsellors are based on the three campuses:

  • Mount Lawley - Building 3, Room 3.128 (Ground Floor)
  • Joondalup - Building 34, Room 34.245
  • South West

How do I refer a student?

We gladly accept referrals from staff - you can simply contact the Counselling Service Reception on extension 6706 or complete the referral form to the right of this page. If you are unsure whether a student might benefit from counselling, please call us to discuss your concerns.

Please note that consent and privacy considerations mean that we must speak directly to students to arrange appointments. We must gain their explicit agreement to attend, to collect personal information and to directly arrange a suitable appointment time according to their timetable. It is also important to note that a student is not obligated to attend an appointment when referred by a staff member.

What if a student needs an appointment urgently?

Emergency appointments
An appointment is available each day at either the Mount Lawley or Joondalup campus for urgent situations, including when students are highly distressed and/or dealing with unexpected personal difficulties, such as bereavement. Emergencies will be prioritised according to level of need and urgency. As this appointment is reserved for genuine emergencies and depends on demand, students may only be seen briefly at that appointment.

Human Incident Support Response (HISR)

The Human Incident Support Response process must be followed when:

  • You have immediate concerns for the safety or wellbeing of an ECU student or students, including the risk of self harm or violence
  • ECU students are involved in, or witness, unexpected, serious incidents that involve actual or threatened death or serious injury or a threat to their physical safety (such as accidents and assaults)
  • Any other incident/issue that requires an immediate response

Please note that in an emergency situation, you should contact the relevant emergency services such as police or ambulance as required.

Security should be called on 6304 3333 if there is a situation requiring an urgent response that does not need an emergency services response.

The Counselling Service often forms a part of this response and students will be referred by the Director and/or Senior Manager of the Student Services Centre as required as a result of the contact with ECU Security. If you require further information about HISR, please contact Dr Glenda Jackson's office on extension 3881.

What about support for students after hours?

The Counselling Service does not provide after-hours counselling. Again, if students are involved in an unexpected incident over the weekend or after hours, please call Security on 6304 3333 who will contact the relevant person.

If the situation does not warrant the HISR, the following after-hours contacts can be provided to students:

  • Their local GP, family doctor or a GP after-hours clinic
  • Lifeline on 13 11 14 or visit their website (twenty-four hour and crisis telephone and online counselling)
  • Suicide Call back Service 1300 659 467 (twenty-four hour counselling)

What about staff counselling?

Staff counselling is available through ECU's Employee Assistance Provider, Optum. Optum has counsellors across a number of locations in the metropolitan area and also offers telephone and online counselling. Phone 1300 361 008 or email Optum.

For further information about accessing PPC, please visit the Employee Assistance web page.

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