The ECU Counselling Service provides counselling to all current ECU students residing in Australia* to address any personal issues that impact on their academic performance. The service offers short to medium-term counselling (6-10 sessions per calendar year). Where necessary, counsellors will refer students to other agencies for specialised support or treatment.
All appointments are booked through extension 6706 (9370 6706) and counsellors are based on the three campuses:
Although you can recommend or suggest to a student that they make contact with ECU Student Counselling for assistance, you are not able to directly book an appointment for a student. If you are unsure whether a student might benefit from counselling, please call us to discuss your concerns.
Please note that consent and privacy considerations mean that we must speak directly to students to arrange appointments. We must gain their explicit agreement to attend, to collect personal information and to directly arrange a suitable appointment time according to their timetable. It is also important to note that a student is not obligated to attend an appointment when referred by a staff member and ECU Counselling cannot provide you with information about a student's attendance or progress unless the student provides us with explicit written consent to speak with you.
We have 30 minute appointments available each day at either the Mount Lawley or Joondalup campus for urgent situations, including when students are distressed and/or dealing with unexpected personal difficulties, such as bereavement. We can offer a phone appointment if triage is not available on the student's home campus and they are unable to travel to attend a face to face appointment at another campus. Emergencies will be prioritised according to level of need and urgency. As this appointment is reserved for genuine emergencies and depends on demand, students may only be seen briefly at that appointment. Assignment deadlines, census date and considerations for examinations are not considered urgent and regular wait times apply.
The Human Incident Support Response process must be followed when:
Please note that in an emergency situation, you should contact the relevant emergency services such as police or ambulance as required.
Security should be called on 6304 3333 if there is a situation requiring an urgent response that does not need an emergency services response.
The Counselling Service often forms a part of this response and students will be referred by the Director and/or Senior Manager of the Student Services Centre as required as a result of the contact with ECU Security. If you require further information about HISR, please contact Dr Glenda Jackson's office on extension 3881.
The Counselling Service does not provide after-hours counselling. Again, if students are involved in an unexpected incident over the weekend or after hours, please call Security on 6304 3333 who will contact the relevant person.
If the situation does not warrant the HISR, the following after-hours contacts can be provided to students:
Staff counselling is available through ECU's Employee Assistance Provider, Optum. Optum has counsellors across a number of locations in the metropolitan area and also offer telephone and online counselling. Phone 1300 361 008 or email Optum.
For further information about accessing Optum, please visit the Employee Assistance web page.