The ECU Library Acquisitions team contacted IMAS to see if there were any ways they could stream line their Acquisitions process using HP Records Manager. The IMAS team first mapped out the process and then looked at ways that HPRM / HPCM could be applied. The Acquisitions process covered a number of staff sending emails back and forth throughout the acquisitions project. It was these emails that were causing the most problems as they were hard to manage resulting in an incomplete picture of the process for any one user.
The solution offered by IMAS made use of the resource request form that is the starting point for any acquisition. When a new form is submitted, the Acquisitions team save it into HPRM, then using a workflow system, each step of the process is allocated to the appropriate officer. In addition to this, every step in the workflow process as well as any notes made about the process along the way are all captured with the original resource request form. This means that an entire request can be processed with a single document registration and anyone involved in the process can get a complete picture easily at any stage of the process.