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Support and advice

If you wish to lodge a request or report an incident, why not use the IT Service Kiosk?
It is the shop front for all services provided by the IT Services Centre to ECU staff.
You can report IT related faults, ask IT questions, search a knowledge base of FAQs and user guides.
You can also order items and services.

You can contact the IT Service Desk in one of the following ways:

To assist you as quickly as possible, please have the following ready:

  • Your staff ID number;
  • the nature of your request;
  • your current location and phone number; and
  • the number of the computer and/or printer you are using
    (located beneath the barcode on the white IT Services sticker).

For information about escalations, please see the functional organisation chart.

Semester support hours

During semester, IT support services are available at the following times. Please note that service hours may be subject to seasonal variation.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Thursday  Friday Saturday and Sunday 
7.00am – 10.00pm 7.00am – 7.00pm  9.30am – 5.30pm

eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week with an access card. The hours below relate to counter support times only.

Campus Location Monday to Thursday Friday
Joondalup Building 31.233 8.00am – 6.00pm 8.00am – 5.00pm
Mount Lawley Building 10.136 8.00am – 6.00pm 8.00am – 5.00pm
South West Building 3.101E 8.00am – 5.00pm 8.00am – 5.00pm

Outside semester hours

Outside of semester, IT support services are available at the following times.

IT Service Desk

For telephone or email support, please contact the IT Service Desk.

Monday to Friday  Saturday and Sunday 
8.00am – 6.00pm 9.30am – 5.30pm


  eLab counters

For over the counter support relating to computer facilities, visit us at one of the eLabs. Please note that the eLab is available 24 hours per day, 7 days per week with an access card.
The hours below relate to counter support times only.

Campus Location Monday to Thursday   Friday
Joondalup Library, Building 31.233   8.00am – 6.00pm 8.00am – 5.00pm  
Mount Lawley   Building 10.136 8.00am – 6.00pm 8.00am – 5.00pm
South West Library, Building 3.101E 8.00am – 5.00pm 8.00am – 5.00pm

Essential student services period

The essential student services period for 2015/2016 is from Thursday, 24 December 2015 to Wednesday 6 January, 2016.

IT Service Desk and eLabs

Opening hours for the IT Service Desk and eLabs for the essential student services period is as follows:


DECEMBER
JANUARY

Thu 24  Tue 29 Wed 30 Thu 31 Fri 1 Sat 2 Sun 3 Mon 4 Tue  5 Wed 6
IT Service Desk
CLOSED
8.30am
  –
  4:30pm

8:30am
  –
4:30pm

CLOSED
CLOSED
CLOSED
8.30am
  –
  4:30pm
8.30am
  –
  4:30pm
8.30am
  –
  4:30pm
eLabs
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED

While the IT Service Desk will be operational as stated, only a limited number of IT staff will be on-site with core systems supported on an on-call basis.

Non-urgent requests for assistance may not be finalised until after the resumption of full services on Monday, 6 January 2014.

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