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Desk phones

Our desk phones use VoIP, a technology that allows you to make calls using the ECU network instead of a dedicated telephone line.

Using VoIP significantly reduces ECU telephony costs. Software is available which integrates with your VoIP telephone to provide many convenient features.

To request a new desk phone

To request a desk phone for a new staff member, or to request a phone for a desk without one, please fill in the request details in Office Allocator, accessible from the homepage of the staff portal.

To cancel a desk phone or to move a desk phone to another location

To cancel a desk phone service or to move a desk phone to another location, please fill in the request details in Office Allocator, accessible from the homepage of the staff portal.

How do I manage the functions of my phone?

CISCO Unified CM user options

You can manage your speed dials, phone settings and other features by logging into the web-based phone management system, CISCO Unified CM user options.

You can also download the CISCO Unified CM user guide to help you use the CISCO phone management system.

Voicemail

You can manage and access your voicemail using your CISCO desk phone.

Download our CISCO voicemail quick guide to set up and access your voicemail.

Phone guides

Download our CISCO phone guide for information and instruction on how to use your desk phone.

How to use your new phone

Do you need IT Help? Check out the IT Support and Advice page.

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