The IT Business Engagement team engages with internal business units to identify, understand and manage the present and future demands for technology services to support ECU’s teaching, learning, research and professional outcomes.
As an advocate, advisor and point of focus for business units, the team maintains relationships across the University to identify common needs and opportunities. These are directed into operational or project pipelines considering people, process and technology aspects to ensure that potential business value is captured and optimised. The team works closely across the Digital and Campus Services (DCS) directorate and connects with other specialist areas such as Finance and Strategic Procurement to complete pre-project analysis for business initiatives.
The team acts as a two-way communication channel advising the ECU community of current DCS activities, as well as receiving information and feedback from business units.
The IT Business Engagement team aims to maintain a positive relationship with business units and deliver services aligned to ECU’s strategic objectives. The team has dedicated business partners assigned to each School and Service Centre.
The team’s key service areas are:
The Digital Architecture team work closely with the IT Business Engagement team to deliver:
The scope, definition and delivery of architectural outcomes is guided by a suite of Architectural principles endorsed by ECU’s IT Governance Committee. These principles, coupled with a set of overarching core recommendations provide the framework that underpins business initiative assessment and strategy development activities.
Strategies provide clear, long-term direction and articulate a roadmap of activities to achieve stated business outcomes. Digital and Campus Services have developed a range of strategies help set the strategic direction for their respective domains.
In addition to the completed strategies, Digital and Campus Services will be developing, over time, strategies & roadmaps for all identified critical enterprise capabilities and remaining business areas.
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