Digital and Campus Services

Engagement

IT Business Engagement

The IT Business Engagement team engages with internal business units to identify, understand and manage the present and future demands for technology services to support ECU’s teaching, learning, research and professional outcomes.

As an advocate, advisor and point of focus for business units, the team maintains relationships across the University to identify common needs and opportunities. These are directed into operational or project pipelines considering people, process and technology aspects to ensure that potential business value is captured and optimised. The team works closely across the Digital and Campus Services (DCS) directorate and connects with other specialist areas such as Finance and Strategic Procurement to complete pre-project analysis for business initiatives.

The team acts as a two-way communication channel advising the ECU community of current DCS activities, as well as receiving information and feedback from business units.

The IT Business Engagement team aims to maintain a positive relationship with business units and deliver services aligned to ECU’s strategic objectives. The team has dedicated business partners assigned to each School and Service Centre.

The team’s key service areas are:

• Business engagement and relationship management
• Demand pipeline management (pre-project phase)
• Business analysis

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Digital Architecture

The Digital Architecture team work closely with the IT Business Engagement team to deliver:

• Enterprise Architecture Services (pre-project)
• Solution Architecture Services (project)
• Strategic Planning Services

The scope, definition and delivery of architectural outcomes is guided by a suite of Architectural principles endorsed by ECU’s IT Governance Committee. These principles, coupled with a set of overarching core recommendations provide the framework that underpins business initiative assessment and strategy development activities.

Architectural principles

1. Increase investment on "systems of engagement" while maintaining the reliability of "systems of record".
2. Exploit core enterprise applications as much as possible where "fit for purpose" - reuse where possible, avoid customisation.
3. Early adopters, not bleeding edge.
4. Focus on business outcomes - e.g. sustainability, flexibility and agility.
5. Understand information needs as a key input to technology design.
6. RE-USE before CLOUD before ACQUIRE before BUILD (don't duplicate).
7. Reduce complexity.
8. Leverage reusable enterprise technology services where possible.
9. Maintain device independence.

Architectural recommendations

1. Move towards a common "Customer Experience Platform".
2. Manage individuals (e.g. students) across their lifecycle using a Single View of Constituent.
3. Standardise on a Single, Integrated Student Servicing Platform.
4. Increase focus on Information & Data Management.
5. Invest in and leverage Core Enterprise Technology Services.
6. Commit to progressively moving to External Sourcing for Commodity Services, especially IT infrastructure where appropriate.
7. Move Away from Managing End User Devices.
8. Develop Roadmaps for Core Business Applications that take account of Enterprise Architecture principles and recommendations.

Strategies & roadmaps

Strategies provide clear, long-term direction and articulate a roadmap of activities to achieve stated business outcomes. Digital and Campus Services have developed a range of strategies help set the strategic direction for their respective domains.

• Technology Service Provisioning Strategy
• Information Management Strategy
• Research Administration Systems Strategy
• Learning Management System Strategy
• Enterprise Content & Records Management Strategy
• Enterprise Collaboration Strategy
• Enterprise Integration Strategy
• Facilities Services Strategy
• Finance Services Strategy
• Human Resource Services Strategy
• Library Services Strategy
• Digital Workspace Strategy

In addition to the completed strategies, Digital and Campus Services will be developing, over time, strategies & roadmaps for all identified critical enterprise capabilities and remaining business areas.