Support

Technical support

Issues such as the application is not responding, you are unable to access the application, or the application is presenting error messages should be directed to the IT Service Desk as soon as possible, via email: itservicedesk@ecu.edu.au or telephone: (8) 9370 6000 or extension 6000

Note: If you are on the Windows XP Standard Operating Environment (SOE), the Courses and Units Offering system is not supported in Internet Explorer version 6.0. For alternative browsers, please contact the IT Service Desk, via email: itservicedesk@ecu.edu.au or telephone: (8) 9370 6000 or extension 6000

Specialist support

For more detailed assistance associated with issues relating specifically to the functionality of the Courses and Units Offering System, please contact the Systems Support Team directly via email: callista@ecu.edu.au or telephone: (8) 6304 3914 or extension 3914

Timetable

For more detailed assistance associated with timetable requests, please contact the Timetable Coordinator directly via email: timetable@ecu.edu.au or telephone: (8) 6304 3867 or extension 3867

UTEI

For more detailed assistance associated with UTEI collections, please contact Student Surveys directly via email: d.manuel@ecu.edu.au or telephone: (8) 6304 2076 or extension 2076

Blackboard

For more detailed assistance associated with Blackboard sites/communities, please contact the Learning Solutions Team directly via email: elearningassist@ecu.edu.au or telephone: (8) 6304 2777 or extension 2777