Support
Technical support
Issues such as the application is not responding, you are unable to access the application, or the application is presenting error messages should be directed to the IT Service Desk as soon as possible, via email: itservicedesk@ecu.edu.au or telephone: (8) 9370 6000 or extension 6000
Specialist support
For more detailed assistance associated with issues relating specifically to the functionality of Callista, please contact the Systems Support Team directly via email: callista@ecu.edu.au or telephone: (8) 6304 3914 or extension 3914
The dedicated Systems Support Team can help with:
- Clarification on how Callista works
- Version upgrades
- Specific Technical and Functional support issues
- Ongoing enhancements
- Module based training
Requesting changes to the Callista Student Management System
If you require changes to be made to forms, reports or interfaces you need to make a formal request using the Change Request Form. This form should also be used if you require new forms, reports or interfaces.
Please note that if you are not a departmental manager, you must seek authorisation from your manager before submitting the form. If you require any assistance or further information about the requirements you need, please contact the Systems Support team.
Once all relevant sections are completed, providing as much detailed information as possible, please either mail to 'Systems Support' at Joondalup campus, or fax on extension 2066.