ECU has travel insurance cover provided by AIG.
Any travel plans made after 2 March 2020 (and until further notice) may be subject to change at short notice due to government restrictions on travel and current border closures or restrictions.
If your travel plans are altered due to COVID-19 and swift government changes, including additional flights or accommodation requirements (and forced hotel quarantine where applicable), travel insurance will not cover these additional or unbudgeted costs.
Any queries, please do not hesitate to contact the Enterprise Risk Team.
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Any circumstances, incidents or accidents, which may result in a loss, must be reported to ECU insurance as soon as possible. Where a loss may result in a claim being made against ECU's insurance policies, notification is required immediately so that ECU's insurers can assess any claims. A delay in advising of a claim could prejudice ECU's rights under the relevant insurance policies.
Please remember, if your situation is urgent and you require assistance, please contact:
A Riskware incident/hazard report will also need to be lodged online using the reporting an incident webpage.
If ECU property has been damaged, lost or stolen, please email insurance@ecu.edu.au as soon as possible. ECU recommends that you take photographs immediately of any damage that has occurred. In the event that there has been theft or malicious damage, a police report will be required.
*Note that an excess may apply to property claims made.
ECU Staff or Students involved in any situation that may result in a liability claim should contact insurance@ecu.edu.au as soon as possible. This includes any matters involving Research Participants.
*Note that an excess may apply to liability claims made.
For injury (only) to students (including students on practicum, work experience, internships or placement activities), research participants, volunteers or the general public, please contact insurance@ecu.edu.au.
Researchers who have had an adverse incident or event during their research activities are required to advise Research Ethics as soon as possible.
An incident report will also need to be lodged in Riskware using the reporting an incident webpage.
Student/Volunteer/Research Participant claims will require an Attending Physicians Statement to be completed and included as part of the claim submission. A copy of this form is available for download.
For injury to staff, including sessional or casual staff, please contact the Work Health, Safety and Wellness Team.
Any non-Medicare medical expenses incurred must first be settled with the provider directly by the student, research participant or volunteer. Reimbursement should then be claimed from other available sources first (travel insurer for international students or travellers, private health insurance - if held). Any remaining "out of pocket" expenses can then be claimed through ECU insurer. Any reimbursement from the insurer will be less the one off excess of $50.
More details on cover applicable and process applicable can be found here.
*Note that Personal Injury insurance no longer covers Medicare "gap" expenses and an excess of $50 applies to all non-Medicare medical expenses claims.
If an ECU vehicle is damaged or involved in an accident, please take photographs of any damage and contact Digital and Campus Services immediately. Please refer to the Accident Management Process.
You may also be required to report the accident to WA Police.
An accident claim form may also need to be completed.
*Note that an excess may apply to motor vehicle claims made. ECU motor vehicle insurance does not cover private vehicles of students or staff.
For urgent assistance whilst overseas, please contact AIG Travel Guard "Smart Protect" on +61 3 9522 4766 (24 hours a day, 7 days a week – reverse charge).
If calling from within Australia, dial 1800 003 813 or within USA, dial 1-866-814-3375
If you are not able to call the assistance number, please send an email request for an immediate call back. Be sure to provide your contact number including the country name and area code.
Email: auassistance@aig.com
Subject: Immediate call back required to <your name>
Please advise Travel Guard that you are a student or staff member of ECU and provide the policy number.
If seeking medical care in the USA, please show your Travel Guard card, or provide insurer details to your provider and enquire if they are a member of the United Health Group.
Travel Claim Submissions:
Please download the AIG Travel Claim form (above), complete, sign and email to insurance@ecu.edu.au. Be sure to include the following items:
Scanned copies of all documents, including the claim form, are satisfactory. Photos of forms are not acceptable
Alternatively, you can lodge your claim directly with AIG via their online submission website www.aig.com.au/claims
*Note that some sections of the travel insurance policy are subject to an excess.
If you require any other claim support, please email the Enterprise Risk Team or call (08) 6304 2824.