Planning, Quality and Equity Services

• Overview
• About
• Teams
• Our services
  • Advancing equity
  • Benchmarking
  • Consultative committees
  • Equity plans and legislation
  • ECU's Planning Cycle
  • PQE Newswatch
  • Quality reviews
  • Strategic positioning
  • Survey services
  • Survey reports
  • Unit and Teaching Evaluation Instrument (UTEI)
  • Staff Tool Kit
  • Services to Students Process Maps
  • Performance Indicator Framework
• Policies
• Contact

Services to Students Process Maps

Process maps are a visual representation of an organisation’s business processes.

The following process maps provide a step-by-step diagram of the services provided to students and the different areas at ECU involved in the service provision. The key objective of these maps is to provide clarity and understanding about the processes that will impact on different service areas. For a copy of the original process map in Visio, please contact Raphaela Phoenix by email: r.phoenix@ecu.edu.au

These maps are drawn in Visio software. If you would like access to this software, contact the IT Service desk on extension 6000 or email: itservicedesk@ecu.edu.au and Visio 2010 will be deployed to your computer.

Student Recruitment

• ECU Student Recruitment Process Map (PDF File, 1.16 mb)
• ECU Student Recruitment Process Handbook (PDF File, 1.35 mb)

Enquiries

• ECU Enquiries Process Map (PDF File, 479.85 kb)
• ECU Enquiries Process Handbook (PDF File, 798.34 kb)

Admissions and Advanced Standing

• ECU Admissions Advanced Standing Process Map (PDF File, 1.65 mb)
• ECU Admissions Advanced Standing Process Handbook (PDF File, 1.56 mb)

Acceptance of Offer and Unit Enrolment

• ECU Acceptance of Offer Unit Enrolment Process Map (PDF File, 635.57 kb)
• ECU Acceptance of Offer Unit Enrolment Process Handbook (PDF File, 748.59 kb)

Assessments and Student Records

• ECU Assessments Student Records Process Map (PDF File, 224.55 kb)
• ECU Assessments Student Records Process Handbook (PDF File, 426.36 kb)

Student Retention and Support

• ECU Student Retention Support Process Map (PDF File, 680.64 kb)
• ECU Student Retention Support Process Handbook (PDF File, 694.39 kb)

HDR Scholarships

• ECU HDR Scholarships Process Map (PDF File, 134.75 kb)
• ECU HDR Scholarships Process Handbook (PDF File, 293.73 kb)

Careers

• ECU Careers Process Map (PDF File, 265.65 kb)
• ECU Careers Process Handbook (PDF File, 376.10 kb)

International

International Admissions

• ECU International Admissions Process Map (PDF File, 405.32 kb)
• ECU International Admissions Process Handbook (PDF File, 623.51 kb)

International Study Abroad & Exchange

• ECU Study Abroad Exchange Process Map (PDF File, 133.62 kb)
• ECU Study Abroad Exchange Process Handbook (PDF File, 1.23 mb)