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Services to Students Process Maps

Process maps are a visual representation of an organisation’s business processes.

The following process maps provide a step-by-step diagram of the services provided to students and the different areas at ECU involved in the service provision. The key objective of these maps is to provide clarity and understanding about the processes that will impact on different service areas. For a copy of the original process map in Visio, please contact Raphaela Phoenix by email:

These maps are drawn in Visio software. If you would like access to this software, contact the IT Service desk on extension 6000 or email: and Visio 2010 will be deployed to your computer.

Student Recruitment


Admissions and Advanced Standing

Acceptance of Offer and Unit Enrolment

Assessments and Student Records

Student Retention and Support

HDR Scholarships



International Admissions

International Study Abroad & Exchange

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