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Mail services

Mail services

Mail services are managed by Luminate PrintWorks, they are centrally located on each campus.

Luminate PrintWorks - Joondalup Campus

Building 6, Room 201 (6.201)
Phone: (08) 6304 4801

Luminate PrintWorks - Mount Lawley Campus

Building 12, Room 125 (12.125)
Phone: (08) 6304 5801

Luminate PrintWorks - South West Campus

Building 7, Room 101 (7.101)
Phone: (08) 6304 7801

Delivery and collection


  • one intercampus delivery per day;
  • two intra campus deliveries per day; and
  • one Australia Post delivery and collection per day;

Mount Lawley

  • one intercampus deliveries per day; and
  • one Australia Post delivery and collection per day;

South West

  • one distribution of incoming mail per day, and
  • one Australia Post delivery and collection per day.

ECU is a large and complex organisation, to ensure the accurate and timely delivery of your mail, here are some things you can do to help:

  • Complete an Office Allocator (Move Manager) if you are relocating;
  • Update your staff profile on the intranet and include your room number and phone number; and
  • Ensure mail is addressed correctly, i.e. full name, complete address and your details as the sender.

Incoming mail

Campus mailrooms are designed to facilitate the efficient movement of University mail. Sources of "incoming mail" include external mail and parcels delivered by Australia Post and courier companies, other internal mail includes mail received from ECU schools, centers and on-campus businesses.

Incoming registered mail

From time to time registered mail is delivered to the mail room. It is important that such mail be processed carefully and an audit trail maintained. When received, the mail room staff will contact the relevant staff member and explain the process to be followed.

Incoming mail from couriers

When arranging for a courier to deliver an item to your work area, clear campus location details need to be provided. In many instances couriers are unable to locate the addressee and items are accepted and signed for at the mail room. In such instances Luminate PrintWorks will follow documented procedures on handling courier mail. For further information please contact the Luminate PrintWorks office.

Outgoing Australia Post mail

Australia Post collects outgoing mail from the mail rooms on each campus. Centres, Schools and Business Units are issued with red/blue mail satchels that bear their cost codes. The location of these satchels is at the discretion of each work area.

Mail to the South West campus is sent via Australia Post.

Bulk mail, or items that are too large for the satchel, need to be placed in special mail bags that are available from each mail room. These bags are tagged so that the relevant cost centre details can be supplied.

Please Note: ECU ‘postage paid’ envelopes can only be processed through the ECU mailrooms and must not be posted at any local Australia Post box.

Outgoing registered mail

Outgoing registered mail is also placed in the red/blue satchels, however, this category of mail must bear Registered Mail labels and be accompanied by a completed Registered Mail form. Ask the mail room for help with this.

Outgoing courier mail are managed by Luminate PrintWorks

ECU has two outgoing courier services: one for local deliveries and the other for both interstate and overseas deliveries.

Local and interstate courier requests

  • Download a courier request form, ensure this has been signed by an authorised person in your area and take the form to the mail room together with the item to be couriered.

International courier requests

  • Complete a customs declaration form, the courier request form and ensure these have been signed by an authorised person in your area. Take both forms and the item to be couriered to the Luminate PrintWorks for dispatch.

Reply Paid envelopes

A Reply Paid Service is offered to staff and enables the business area to pay the incoming postage when a response is required. This service is only available via the Luminate PrintWorks on the Joondalup campus, but can be used by staff on any ECU campus.

Luminate PrintWorks on the Joondalup campus offer the following service:

  • Printing of reply paid envelopes
  • Processing of returned reply paid envelopes

Please contact the Joondalup Luminate PrintWorks if you would like to use this service.

Other postal services

Personal mail

ECU envelopes marked "Postage Paid" are for use for official University mail only and not for personal use by staff. These envelopes are designed to go through the University mail rooms for processing and are not to be placed directly in Australia Post mailboxes. Personal mail can be added to the internal mail bags, but must have the appropriate stamp affixed.

Insufficient address

Mail which is not for the attention of a particular person, or position, will be opened by mail room staff and the contents inspected to determine the correct recipient and then dispatched in accordance with normal mail procedures.


Our customers views and opinions are important in helping us improve the services we offer.  If you have feedback about a service or a suggestion let us know by completing a Service Feedback Form.

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