Top of page
Global Site Navigation

Facilities and Services

Local Section Navigation
You are here: Main Content

Mail services

Mail services

ECU's mail service is managed by each Campus Support Office. ECU is large, diverse and complex and the following will assist in ensuring the accurate and timely delivery of your mail:

  • complete an Office Allocator (Move Manager) if you are relocating as this will provide your updated information; and
  • always ensure that you have addressed your mail correctly, i.e. full name, complete address and your details as the sender.

Delivery and collection


  • one intercampus delivery per day;
  • two intra campus deliveries per day; and
  • one Australia Post delivery and collection per day;

Mount Lawley

  • one intercampus deliveries per day; and
  • one Australia Post delivery and collection per day;

South West

  • one distribution of incoming mail per day, and
  • one Australia Post delivery and collection per day.

Incoming mail

Campus mailrooms are designed to facilitate the efficient movement of the University's mail. Sources of "incoming mail" include Australia Post, Faculties/Centres from other campuses and within the campus, and couriers.

Incoming registered mail

From time to time registered mail is delivered to the Campus Support Office. It is important that such mail be processed carefully and an audit trail maintained. When received, the Campus Support Office will contact the relevant staff member and explain the process to be followed.

Incoming mail from couriers

When arranging for a courier to deliver an item to your work area, clear campus location details need to be provided. In many instances couriers are unable to locate the addressee and items are accepted and signed for at the Campus Support Office. In such instances the Campus Support Office will follow documented procedures on handling courier mail. For further information please contact the Campus Support Office.

Outgoing Australia Post mail

Australia Post collects outgoing mail from each Campus Support Office. Centres, Schools and Business Units are issued with red/blue mail satchels that bear their cost codes. The location of these satchels is at the discretion of each work area.

Mail to the South West campus is sent via Australia Post.

Bulk mail, or items that are too large for the satchel, need to be placed in special mail bags that are available from each Campus Support Office. These bags are tagged so that the relevant cost centre details can be supplied.

Please Note: ECU ‘postage paid’ envelopes can only be processed through the ECU mailrooms and must not be posted at any local Australia Post box.

Outgoing registered mail

Outgoing registered mail is also placed in the red/blue satchels, however, this category of mail must bear Registered Mail labels and be accompanied by a completed Registered Mail form.

Outgoing courier mail

ECU contracts the outgoing courier service to two companies – one processes items for the local area and the second processes items for both interstate and overseas.  All courier services are managed by the Campus Support Office on each campus.

  • For all local and interstate courier requests download a courier request form. Ensure this has been signed by an authorised person in your area and then take the form to the Campus Support Office together with the item to be couriered.
  • For all international courier requests you also need to complete a customs declaration form to accompany the courier request form. Ensure these have been signed by an authorised person in your area and then take both forms to the Campus Support Office together with the item to be couriered.

Reply Paid envelopes

A Reply Paid Service is offered to staff and enables the originator of a communication to pay postage on a response to that communication. The inclusion of an approved Reply Paid envelope, card, folder, wrapper or address label eliminates the need to send, with the communication, a prepaid envelope or card which may not be used by the recipient. This service is only available via the Campus Support Office on the Joondalup campus, but can be used by staff on any ECU campus. Printing of the reply paid envelopes needs to be arranged through Fuji Xerox on the Joondalup campus. Returned reply paid envelopes are processed by Australia Post and the Joondalup Campus Support Office.  Please contact the Joondalup Campus Support Office if you would like to use this service.

Other postal services

Personal mail

ECU envelopes marked "Postage Paid" are for use for official University mail only and not for personal use by staff. These envelopes are designed to go through the University mail rooms for processing by Decipha, and are not to be placed directly in Australia Post mailboxes. Personal mail can be added to the internal mail bags, but must have the appropriate stamp affixed.

Insufficient address

Mail which is not for the attention of a particular person, or position, will be opened by Joondalup Campus Support Officers. The contents will be inspected to determine the correct recipient and then dispatched in accordance with normal campus procedures.


Our customers views and opinions are important in helping us improve the services we offer.  If you have feedback about a service or a suggestion let us know by completing a Service Feedback Form.

Skip to top of page